Lloyds Bank Top Of The FSA Complaints List
The most complained about bank in the first 6 months of 2011
is Lloyds TSB.
According to the latest figures from The FOS LLoyds Banking Group prompted more complaints than any other. 19,569 complaints were dealt with about Lloyds in the firts six months of the year from January to June 2011.
Lloyds Banking Group and its various companies had twice as many complaints as any other financial services provider; the groups total being 37,696. 19,569 were about LLoyds TBS Bank making them the most complained about individual bank. PPI complaints amounted to 16,956 complaints.
A spokesman from Lloyds said,’Overall we have made progress in the vast majority of complaints categories, reducing both the number of complaints being referred to the FOS and decreasing the number of decisions being over turned. However the increase in PPI complaints is consistent across the industry.’
It recently emerged that the ombusdsman service is so overwhelmed by consumer complaints that many cases are now taking between 18 months and two years to be resolved. The FOS blamed delays on the fact that its workload has doubled in the past five years with adjudications being challenged more and more.
Barclays Bank took second place in the league of shame with 16,864 complaints. Bank Of Scotland has 13,021; MBNA had 12,500 and HSBC 10,072.